Shipping policy

Shipping Policy
Last updated: August 2026

Free Worldwide Shipping on Every Order
We offer free shipping on all Healora orders worldwide — no minimum purchase required, no exceptions.

Processing Time
All orders are processed within 24–48 hours. You will receive a shipping confirmation with tracking once your order ships. During high-volume periods, dispatch may take slightly longer — all orders ship within 48 hours.

Estimated Delivery Times
- United States: 5–7 business days
- United Kingdom: 6–10 business days
- Europe: 8–14 business days
- Australia & New Zealand: 10–16 business days
- International: 10–20 business days depending on destination

Premium insured international shipping is available at checkout for a small additional charge, providing prioritized handling and faster delivery.

Tracking Your Order
A tracking number will be provided once your order ships. Allow 24–48 hours for tracking to activate. If tracking hasn't updated after 5 business days, contact us at [email protected] before initiating any dispute — we will investigate promptly.

Lost or Delayed Packages
Email [email protected] and we will investigate immediately. Confirmed lost orders receive a replacement or full refund.

Customs and Import Duties
International orders may be subject to import duties charged by your country's customs authority. These fees are the responsibility of the customer.

Questions? Email [email protected]