Refund policy
Refund Policy
Last updated: August 2026
30-Day Money-Back Guarantee
Every Healora order is backed by our 30-day money-back guarantee. If Healora doesn't meet your expectations for any reason, contact us within 30 days of delivery for a full refund.
How to Request a Refund
1. Email us at [email protected] with your order number.
2. Briefly describe your experience or reason for return.
3. We will respond within 1–2 business days with next steps.
4. Refunds are returned to your original payment method within 5–7 business days of confirmation.
Damaged or Incorrect Items
If your order arrived damaged, defective or you received the wrong product, contact us at [email protected] with a photo. We will send a replacement or issue a full refund at no cost to you.
Important Notice Regarding Chargebacks
We are a real, responsive team committed to resolving every issue quickly. Before initiating a chargeback or payment dispute with your bank or card provider, we strongly require that you contact us first at [email protected]. We respond within 1–2 business days. Chargebacks filed without prior contact may be disputed with full evidence including our refund policy, order confirmation and delivery records.
Non-Refundable Situations
- Requests made more than 30 days after the confirmed delivery date.
- Products that show evidence of extensive use beyond a reasonable trial period.
Product Disclaimer
Healora is a topical cosmetic cream. For external use only. Individual results may vary. If skin irritation occurs or worsens, discontinue use and consult a healthcare professional. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Questions? Email [email protected] — we respond within 1 business day.
